Intermedia

Intermedia is a unified communications platform that provides a collection of cloud-based services for businesses. The platform combines voice, video, chat, files and contact center tools with AI to help businesses work more effectively. Intermedia's goal is to offer a one-stop-shop for businesses to manage their communications and productivity needs in one place.

Intermedia includes a variety of tools to help businesses with different needs:

• Unified Communications: Combines voice, video, chat and contact management with AI to help businesses communicate more effectively.
• Intelligent Contact Center: Offers an omni-channel experience with custom integrations, workforce optimization and AI-powered insights.
• Email & Microsoft 365: Offers flexible deployment options for Exchange Email, Microsoft 365 and Teams.
• File Management: Includes file sync, share and real-time backup with built-in antivirus protection.
• Triple Shield Security: Protects business data with user access security, application security and cloud infrastructure defense.
• Envision Analytics: Offers insights from communication and customer experience data.
• Unite Archiving: Allows for quick access to historical digital conversations and helps regulated industries.

Intermedia is designed to accommodate remote and hybrid work environments, so users can communicate and collaborate from anywhere. Advanced features like auto-attendents, hunt groups and presence indicators help businesses manage calls and ensure employees are available.

Intermedia doesn't reveal pricing for its services, but it offers a range of plans including Unite, Contact Center and toll-free calling. The plans are designed for small businesses and large enterprises. Intermedia also offers 24/7 support, which has received high marks for customer service.

Intermedia's solutions are designed for a range of industries, including:

• Retail: Improve customer service and employee productivity with integrated phone, chat, SMS and video conferencing.
• Education: Simplify communication tools for teachers, administrators and students, and provide easy access to information.
• Healthcare: Provide patients with exceptional experiences through integrated EHR systems, proactive reminders and secure communication.

With a broad range of features and strong security, Intermedia helps businesses stay connected, productive and secure in today's fast-paced digital world.

Published on July 1, 2024