Question: Is there a platform that provides analytics and insights from communication and customer experience data to help me improve my business?

InMoment is an integrated customer experience platform that uses AI to gather and connect data from different sources. It offers features like AI-powered surveys, reputation management, conversational intelligence, digital listening and advanced analytics. The platform can help you build a single view of the customer journey so your teams can respond to experience problems and predict customer intent.

Another strong contender is Verint, which uses AI to improve customer engagement and business outcomes. Verint's platform includes tools like Engagement Data Hub for analyzing customer interactions, Coaching Bots for employee training, and Analytics and Insights to reduce costs and improve the customer experience. It's geared in particular for contact centers trying to automate and improve their customer engagement operations.

For a more general-purpose experience management platform, Qualtrics offers products for customer, employee and market research. It offers AI-based insights, features like Conversational Feedback and Text Analytics Insights, and a range of needs such as digital care and employee engagement. With more than 18,000 customers around the world, Qualtrics helps companies turn data into personalized experiences and drive business results.