Reputation

Reputation is an all-in-one online reputation management platform that empowers businesses to turn customer feedback into meaningful insights. It closes the gap between a brand's promise and its delivery, ensuring that the digital reputation is a true reflection of the business's trustworthiness and credibility.

Reputation offers a range of tools to manage and optimize a business's online presence across multiple touchpoints. Some of the key tools include:

• Multi-Channel Feedback: Aggregates internal and external data from hundreds of sources to provide a comprehensive view of a brand.
• AI-Based Insights and Actions: Predicts consumer expectations with location-based insights and recommendations, allowing businesses to act ahead of the curve.
• Competitive Benchmarking: Provides insights, benchmarks, and recommendations to help businesses stay competitive.
• Rep Score: A custom KPI that measures consumer sentiment, engagement, and performance in real-time.
• Review Management: Allows businesses to request, respond to, and showcase customer reviews across multiple sites.
• Business Listings: Publishes, monitors, and optimizes business listings on multiple sites to drive local SEO performance.
• Social Suite: Manages social media channels in one place, allowing for social publishing, listening, and responding.
• Surveys: Collects customer feedback through multi-level surveys to improve operational efficiency and personalize experiences.
• Location Pages: Creates SEO-friendly, localized landing pages to increase search traffic and conversion rates.
• Insights: Offers real-time reporting and analysis of customer feedback across multiple levels to inform business growth strategies.

Reputation's goal is to help businesses turn customer feedback into real improvements, ultimately building a strong online reputation and trust with their target audience. By combining AI-driven insights with data from multiple channels, businesses can make data-driven decisions to drive growth, improve customer satisfaction, and outperform their competitors.

Published on June 25, 2024