Question: Can you recommend a platform that helps businesses manage their online reputation and turn customer feedback into actionable insights?

If you're looking for a single platform to manage your online reputation and turn customer feedback into insights, Reputation could be a great option. The platform aggregates and aggregates feedback from hundreds of sources to give you a 360-degree view of your brand. With features like multi-channel feedback consolidation, AI-powered insights and a custom Rep Score KPI, Reputation lets you measure consumer sentiment and engagement in real-time. It also offers tools for review management, business listings, social media management and more.

Another top contender is Birdeye, an all-in-one review management and messaging platform for multi-location businesses. It combines review management across multiple platforms, social media management and unified messaging across digital channels. Birdeye integrates with over 3,000 CRMs and apps and is used by more than 150,000 local businesses, offering AI-powered insights to help businesses drive growth and improve customer experience.

InMoment offers a comprehensive suite of tools for customer experience management. It uses AI to collect and connect different experience data formats to give a single view of the customer journey. Features include AI-powered surveys, reputation management, conversational intelligence and advanced analytics to help teams identify and address individual and repeat experience problems.

For those looking for AI-powered feedback analysis, Syncly offers real-time insights to help improve customer experience. It categorizes feedback, identifies negative signals and offers dynamic sentiment analysis and auto prioritization of critical issues. Syncly's one-click integrations make it easy to consolidate feedback from multiple sources, giving teams a single view of customer needs to deliver a five-star experience.