EvaluationsHub

EvaluationsHub is a B2B customer success SaaS that automates customer and supplier health assessments to increase retention rates by up to 80%. The platform aggregates feedback from multiple sources, including surveys, meetings and third-party interviews, to offer a unified view of business relationships.

EvaluationsHub lets companies aggregate assessments from multiple sources, including metrics like Net Promoter Scores (NPS) and Customer Effort Scores. It integrates with CRM software, helpdesk tools and project management software to reduce manual data entry and streamline workflows.

Among EvaluationsHub's features are:

• Automated Feedback Collection: Gathering feedback from internal and external sources to get a complete view of business relationships.
• Customizable Blueprints and Templates: Prebuilt blueprints and templates for different customer segments and industries.
• Personalized Branding: The ability to keep company branding consistent throughout the assessment process.
• Data Security and Compliance: Encryption, regular backups and two-factor authentication to protect data.
• Seamless Integrations: Connections to more than 800 software providers, including CRM, communications, collaboration, project management, survey, feedback and reporting tools.

EvaluationsHub is for businesses of all sizes and industries that want to improve their customer or supplier experience. It's of particular use to B2B companies, advisory firms and customer success managers who want to know what customers like and dislike.

Pricing isn't disclosed, but you can try the platform through interactive demos and templates to see how it works and how it can be customized. EvaluationsHub promises to help companies build a customer-centric culture, drive growth and outpace rivals by using measurement and data-driven decision making.

Published on June 17, 2024