Question: Can you recommend a tool that helps me measure and improve customer satisfaction across multiple touchpoints?

If you want a tool to track and optimize customer satisfaction across multiple touchpoints, CustomerIQ is a great option. This AI-powered platform collects, processes, and quantifies customer feedback from multiple sources like Slack, Hubspot, Zendesk and more. It includes AI-powered highlight extraction, filtering and search, so teams can quickly get a handle on customer data, pinpoint pain points and prioritize work to maximize revenue. The platform includes tools for team alignment, AI assistant and document editing and collaboration, and is built with enterprise-level security and scalability.

Another powerful option is ClientZen, a customer feedback analysis platform. ClientZen cleans, analyzes and monitors feedback across the customer journey, providing insights to inform product development, customer satisfaction and business growth. It consolidates feedback from multiple sources, tracks real-time impact and uses AI to clean and auto-tag data. It's designed for teams in customer experience, customer support, product management, marketing, sales and revenue operations, and offers tiered pricing and a 30-day free trial.

If you're looking for a platform that encompasses more than just customer feedback, take a look at Medallia. Medallia is an experience management platform that collects and analyzes feedback from multiple sources, including surveys, speech analytics, digital behavior and social media. It uses AI-powered analytics to identify trends and suggest actions to drive loyalty and satisfaction. Medallia is geared for companies that want to improve both customer and employee experiences, and it can integrate with other systems to give a unified view of customer and employee engagement.

Last, Feedback Rivers provides an omnibus feedback aggregator that can pull data from a variety of tools like customer service software and NPS software to collect and analyze feedback from multiple sources. It uses AI-powered insights to track product performance and identify key trends, and can organize feedback in customizable Slack channels by sentiment. The service is GDPR compliant and offers tiered pricing, so it can be a relatively affordable option for companies that want to centralize customer feedback and improve satisfaction.