Feedback Rivers

Feedback Rivers is an omnichannel feedback aggregator that can pull in information from multiple sources and present it in low-friction, easy-to-consume Slack channels. The service can help companies get closer to their customers by making customer insights and feedback more visible across the organization.

Feedback Rivers can integrate with a variety of tools and services, including customer service software, NPS tools, user feedback tools, app reviews and survey tools. That means you can gather and analyze customer feedback from multiple sources to better understand what customers want and need to improve products and services.

Feedback Rivers features include:

• Integration with existing tools: Feedback Rivers connects to popular tools and services, requiring no coding or technical expertise.
• AI-powered insights: Use AI to analyze customer feedback and see how products are performing over time and what's most important.
• Slack channels: Organize feedback in different Slack channels based on sentiment or other criteria, so teams can see it and take action.
• GDPR compliance: Protect customer data and ensure security with strict data protection regulations like GDPR.

Feedback Rivers offers three pricing tiers:

• Starter: $49 per month, good for small customer-centric teams, with 5 integrations, 100 feedback records and additional records at $19 per 1000.
• Business: $129 per month, good for growth-stage companies, with 10 integrations, 1000 feedback records and additional records at $15 per 1000.
• Enterprise: Custom pricing for large companies, with unlimited integrations and feedback records.

With Feedback Rivers, companies can simplify customer feedback, better understand what customers need and take action to improve products and customer satisfaction.

Published on June 14, 2024