Question: I'm looking for a solution that integrates with our existing customer service software to provide a more comprehensive view of customer insights.

Another top contender is CustomerIQ, an AI-powered platform that collects, analyzes and quantifies customer feedback from multiple sources. It can integrate with tools like Slack, Hubspot, Zendesk and Intercom so you can house and make sense of customer data. CustomerIQ has AI-powered highlight extraction, filtering and search, so teams can quickly find feature requests, pain points and preferences. This is a great option for teams that want to streamline customer feedback analysis and generate revenue from data-driven insights.

For a more specialized customer insights tool, Dovetail is a good option. It collects feedback from multiple sources and houses it in one place, turning customer data into insights by surfacing key moments, themes and unmet needs. It integrates with tools like Slack, Confluence and Jira, and has strong security for enterprise use. It's geared for product teams that want to make data-informed decisions and improve customer satisfaction.

Last, Forethought is an AI-powered customer support platform that automates routine work and improves resolution rates. It integrates with leading helpdesks like Zendesk, Salesforce and ServiceNow, and includes tools like Solve for automated responses, Triage for intent assessment, and Assist for AI-generated ticket summaries. Forethought promises big ROI and efficiency improvements, so it's worth a look in your customer service stack.