Birdeye

Birdeye is an all-in-one review management and messaging platform that helps multi-location businesses build a strong online reputation, improve customer satisfaction and use AI insights to drive growth. By combining many of the essential tools businesses need, Birdeye helps businesses manage their digital presence more effectively.

Birdeye serves a variety of industries, including dental, healthcare, real estate, retail and more, with features that cater to their specific needs. Some of the key features include:

• Reviews: Manage your online reputation by collecting and publishing reviews across multiple platforms, including Google, Facebook and other review sites.
• Social: Create and schedule social media posts, track engagement and manage social presence across locations.
• Listings: Manage and update business listings to ensure consistency and accuracy across directories and search platforms.
• Messaging: Engage customers across multiple digital channels, including text, social media, webchat and email, through a single inbox.

Birdeye provides businesses with several benefits, including:

• Rank higher on search: Ensure accurate business listings and improve SEO to attract a constant flow of customers.
• Improve customer satisfaction: Capture and respond to customer feedback in real-time and track sentiment and performance.
• Message customers effectively: Reach out and respond to customers across multiple digital channels.

Birdeye integrates with over 3,000 CRMs, PMSes and apps, including Salesforce, Hubspot and QuickBooks, to ensure workflows are streamlined and the user experience is seamless.

The platform is used by over 150,000 local businesses and brands, with customers reporting a significant improvement in online reputation and customer engagement. Birdeye customers have seen an increase in the number of reviews, customer retention and overall customer satisfaction.

Birdeye offers a scalable solution for small and large businesses, with onboarding and implementation services designed to get customers up and running quickly. Birdeye's AI-powered tools provide actionable insights to help businesses understand their customers better and drive growth.

Birdeye is a trusted and reliable partner for businesses looking to improve their digital presence and customer interactions. With a robust set of features and integrations, Birdeye helps businesses deliver a more personalized and effective customer experience.

Published on June 24, 2024