Question: Can you suggest a tool that integrates with my CRM to streamline customer engagement and messaging across different channels?

If you're looking for a tool that integrates with your CRM and handles customer interactions across multiple channels, Kustomer is a good option. It includes omnichannel messaging, a unified customer profile and AI-powered automations. The company positions the software as a way to increase agent productivity and customer satisfaction while reducing operational costs, and it's available to businesses of all sizes.

Another option is MoEngage, which uses AI to personalize customer interactions and deliver experiences across multiple channels. The company offers customer insights, omnichannel communication, customer journey orchestration and AI-powered campaign optimization. The company's software is designed to be scalable and secure, and it's used by enterprise brands in industries including financial services and e-commerce.

For companies looking to better manage the customer lifecycle, Haptik is a Conversational CRM that uses Generative AI. It spans multiple channels including WhatsApp, Facebook Messenger and SMS, and includes tools like Gen AI Web Q&A and Smart Agent Chat. Haptik says its software helps companies improve customer satisfaction and reduce operational costs, and it's used by companies in industries like Retail and Fintech.

Last, Comm100 has an omnichannel communication platform that spans live chat, bots, automation, email and other channels. It's designed to be secure and compliant, which is good for industries like higher education, banking and health care, and it balances human and bot interactions to personalize customer interactions.