Question: I'm looking for a platform that helps manage online reviews and improves customer satisfaction for multi-location businesses.

If you're looking for a platform to manage online reviews and improve customer satisfaction for multi-location businesses, Birdeye stands out as a comprehensive option. It offers tools for review management across multiple platforms, social media management, listings management and unified messaging. With AI-powered insights, Birdeye helps businesses understand their customers and drive growth, integrating with over 3,000 CRMs, PMSes and apps, and serving more than 150,000 local businesses.

Another robust solution is Chatmeter, which uses AI to manage online presence, customer reviews and local SEO for multi-location businesses. It includes features like accurate listings, customizable review templates and scalable social media management. Chatmeter also offers comprehensive customer sentiment surveys and real-time risk alert systems, helping businesses increase engagement and revenue by managing customer interactions effectively.

Yext is another strong contender, offering a digital presence platform that helps multi-location brands manage their online presence across search engines, directories, maps and social media. Its AI-powered tools for listings, search, content, reviews and analytics ensure consistent and accurate information, improving search visibility and local customer engagement.

For businesses aiming to optimize review responses and customer interactions, MARA provides an all-in-one review management system. MARA uses AI to generate personalized responses, analyze reviews and automate review processes, helping improve customer interactions and overall ratings. With features like smart snippets and customizable reply automation rules, MARA is designed to save time and enhance customer satisfaction.