MARA

MARA is an all-in-one review management tool that makes it easy and personalized to respond to online reviews. The platform uses AI to craft customized responses, analyze reviews and manage the review process.

MARA's main features are:

• AI Review Response Generation: Generates personalized, human-sounding responses to customer reviews.
• Review Inbox: Centralizes reviews from multiple sources like Google, Booking and TripAdvisor.
• Review Analytics: Offers actionable insights and detailed topic analysis of reviews.
• Smart Snippets: Allows users to train the AI to respond to common complaints or compliments.
• Brand Voice: Tailors responses to a company's tone and language.

The idea is to free up time and improve customer interactions. By automating responses, the tool can help hotels and other businesses keep a 100% response rate and improve their overall ratings. Users can set up reply automation rules and get daily notifications when new reviews arrive.

MARA is geared for hotels and other businesses that want to simplify their review management. It can handle multiple languages and write responses directly in the guest's language.

MARA pricing is simple:

• Generator: €60 per month (annually) or €75 per month (monthly) per property.
• Inbox & Analytics: €99 per month (annually) or €125 per month (monthly) per property.

MARA offers a free trial so you can try the tool before committing to a plan. By bringing AI to the review management process, MARA makes it easier to respond to customer feedback and improve your online reputation.

Published on June 14, 2024