If you want a tool to automate responses to reviews in multiple languages and monitor your online reputation, MARA is a good all-purpose option. It uses AI to generate custom responses, analyze reviews and monitor the review process. With a review inbox, review analytics and smart snippets, MARA can help you cut time spent on the task and respond to customers more effectively. It works in multiple languages and offers daily digest notifications and customizable reply rules, so it's good for hotels and other businesses.
Another good option is Viff. This AI-powered system is geared specifically for hospitality companies trying to manage their online reputation. It can generate polite, context-sensitive responses in real time and works in more than 20 languages. With automated integration and follow-up responses based on what it learns from your initial input, Viff can keep your company's tone and style consistent and polite, freeing up your time and keeping your online presence positive.
If you need to respond to customer feedback on multiple sites like Yelp, Google and TripAdvisor, Autoreviews AI is a good option. It can generate responses in your brand's tone and voice, with actionable data and customizable feedback. That can help you streamline the review process and maintain a good online profile.
Last, Ada is a powerful AI-powered customer service automation tool that works in more than 50 languages. It can integrate with your existing knowledge bases and data to generate custom responses to customer questions. With automated resolution measurement and AI coaching, Ada can help you ensure your customer service is accurate, relevant and efficient, and it's good for many industries looking to improve customer satisfaction.