Question: Can you recommend a review management tool that can help me maintain a 100% response rate and improve my online ratings?

If you're looking for a review management tool to help you achieve a 100% response rate and boost your online reputation, MARA is definitely worth a look. MARA uses AI to write personalized responses, analyze reviews and manage the review process. It comes with a review inbox, review analytics and brand voice adaptation to match your company's voice. It's designed to free up your time and help you better engage with your customers, which can help you get to 100% response rates. Pricing starts at €60 per month (annual) or €75 per month (monthly) per property, with a free trial available.

Another option is Birdeye, an all-in-one review management and messaging tool. It's geared for businesses with multiple locations, with tools to manage digital presence, customer experience and growth. Birdeye combines multi-platform review management with social media and listings management, with a unified messaging system across digital channels. It integrates with more than 3,000 CRMs and apps, and can help businesses improve search engine ranking and customer experience.

If you're looking for something more specifically geared for hospitality businesses, check out Viff. Viff offers AI-powered, polite and context-aware responses to guest reviews in real-time. It supports multiple languages and offers unlimited review replies. Viff ensures consistency and saves time with its automation, so hospitality businesses can focus on other areas of their business. Pricing starts at $99 per month or $599 per year, both of which offer unlimited review replies and business profile management.