If you're looking for a MARA alternative, Autoreviews AI is another option. The tool generates responses to customer reviews and feedback on multiple sites like Yelp and TripAdvisor, offering insights and helping businesses better manage their online presence and customer interactions, just like MARA.
Another good alternative is Amazely. Amazely offers tools for managing reviews and marketing to help businesses improve their online profile and attract more customers. It includes automated review requests, immediate responses to negative reviews, and personalized responses to foster trust. If you want to streamline review collection and improve customer engagement, this could be a good option.
If you're looking for a broader customer support service, take a look at Forethought. Forethought automates mundane work and boosts resolution rates, so it's a good option for companies trying to improve their customer support. It's geared for e-commerce and SaaS companies, but its AI-generated ticket summaries and suggestions can be useful for any business trying to improve its support.
Last, Viff is designed for hospitality businesses to manage their online reputation. It offers polite and context-aware responses to guest reviews in real time, and it integrates with existing systems. The tool can respond in multiple languages and maintain consistency, which could be useful if you're operating in a multilingual environment.