zenloop

zenloop is a Customer Experience Management platform that specializes in Action Management, helping companies to collect, understand and take action on customer feedback. By using AI to turn customer insights into automation, zenloop helps to improve satisfaction measurement and Net Promoter Score (NPS).

Some of the key features of zenloop include:

• Collect Customer Insights: Collect feedback from every touchpoint with your brand through multi-channel surveys, set KPIs, channels and the best time to collect insights.
• Automatically Analyze Feedback: Use intelligent analysis to identify key drivers of satisfaction and dissatisfaction, cluster and categorize topics, and prioritize initiatives.
• Interact, Retain & Win Back: Set automatic rules to react to customer feedback at scale based on topic, sentiment, segments or other criteria.
• Integrate with Favorite Tools: Integrates with platforms like Freshdesk, Inxmail, Magento, Salesforce, Shopify and Slack, among others.

zenloop is designed to help businesses get the most out of their ROI and customer lifetime value by turning insights into actionable initiatives. It offers a customizable rollout, fitting to a company's customer journey and ecosystem. Users can expect a fast onboarding and training process, with a dedicated team to ensure the success of their CX operations.

With zenloop, businesses can:

• Retain customers and win back unhappy customers through automated workflows.
• Pinpoint pain points and take action with targeted measures.
• Scale customer-centricity and share insights instantly with stakeholders.
• Enhance service quality and customer experiences.

zenloop's customers come from a range of industries including energy, retail, internet services and financial services, with more than 719 million pieces of feedback collected to date.

Pricing is tailored to each individual customer, with a pay-for-what-you-need approach, customizable packages and additional seats available at no extra cost. Enterprise-level security standards ensure data protection.

For businesses looking to simplify their customer experience management and drive real transformation, zenloop offers a platform that combines AI-driven insights with practical tools, helping to turn customers into loyal fans.

Published on July 3, 2024