Question: How can I use AI to turn customer insights into automated workflows and improve my Net Promoter Score?

CustomerIQ is an AI-powered platform that aggregates, analyzes and quantifies customer feedback from multiple sources. It can connect to common tools like Slack, Hubspot and Zendesk and has AI-powered highlight extraction and filtering. That means teams can structure and understand customer data, spot feature requests and preferences, and take action to drive revenue growth. With tools like AI assistant, document editing and team alignment, CustomerIQ is geared for marketing and product teams that want to get more out of customer feedback.

Another good option is Netomi, an enterprise-level AI-powered customer service platform. Netomi automates support work across multiple channels, including email, chat and social media. It offers real-time omnichannel intelligence, sanctioned generative AI and proactive support. With integration with existing CRM systems and no-code workflow builders, Netomi can dramatically improve customer experience and lower support costs that can directly impact your Net Promoter Score.

For a more general-purpose approach to improving customer service and satisfaction, check out ASAPP. This platform combines automation with human agent intelligence to improve contact center performance. It offers generative automation, real-time guidance and interaction intelligence. ASAPP has shown strong results in improving customer satisfaction and lowering handle time, making it a good option for companies looking to overhaul customer service and improve their NPS.

Last, Monterey AI offers sophisticated AI for product insights so companies can make data-driven decisions and improve customer satisfaction. It pulls data from user feedback, tickets and surveys without requiring any coding. Features like Extract, Classify + Triage, and Collaborate + Deliver make it easy to extract insights and integrate with existing workflows. This platform is geared for product managers and customer success teams looking to improve product development and customer satisfaction.