Question: I need a solution that integrates with my existing CRM and helpdesk tools to improve customer satisfaction and retention.

If you're looking for a solution that plugs into your existing CRM and helpdesk systems to maximize customer satisfaction and retention, EvaluationsHub is a top contender. This B2B customer success platform automates assessments of customer and supplier health, collecting feedback from multiple sources and presenting a single view through metrics like NPS and Customer Effort Scores. It integrates with CRM, helpdesk and project management tools to automate workflows and eliminate manual data entry.

Another top contender is Kustomer, an all-in-one CRM designed to improve customer service with omnichannel messaging and AI-powered automations. It offers a single customer view, proactive support and integrations with more than 60 apps. Kustomer is a good choice for companies that want to increase agent productivity and reduce operational costs, and thus is a powerful option for customer satisfaction and retention.

If you're looking for an AI-powered customer support platform, Forethought is worth a look. It automates repetitive tasks, improves resolution rates and lowers support costs. With tools like Solve for automated responses, Triage for routing tickets and Assist for AI-generated ticket summaries, Forethought integrates with popular helpdesks like Zendesk and Salesforce, so it's a good fit for e-commerce and SaaS companies.