Intermedia Alternatives

If you're looking for another Intermedia alternative, Genesys Cloud CX is a good choice. It's an AI-powered contact center platform that lets businesses create great customer and employee experiences across many touchpoints. It includes omnichannel engagement, contact center optimization, workforce engagement management and an open CX platform. Genesys Cloud CX is a leader in Gartner, IDC and Forrester reports, and more than 8,000 businesses use it in more than 100 countries.

Another good alternative is RingCentral. It's an all-in-one, AI-powered cloud communications platform that ties together employee and customer interactions in one unified platform. The platform includes phone, message, video, contact center and virtual event tools, as well as advanced business SMS, team messaging and file-sharing. RingCentral also offers RingCX for more advanced contact center options and integrates with other business tools like Microsoft Teams, so it's a good choice for many industries.

If you're interested in using AI to improve customer experience, Verint has a powerful customer experience automation platform. It includes tools like Da Vinci AI, Engagement Data Hub, Forecasting and Scheduling, Quality and Compliance, and Channel Automation. Verint's platform automates and optimizes customer interactions while cutting costs, making it a good option for contact centers trying to modernize their operations.

Last, you could look at NICE’s CXone. It's a cloud-native platform for delivering personalized, connected and intelligent customer experiences across many touchpoints. It includes tools like interaction-centric management, digital and self-service options, journey orchestration and CX analytics. CXone is designed for a wide range of industries and is designed to help you build stronger brand value and improve operations.