Avaya

Avaya's portfolio of cloud-based solutions is designed to help businesses improve customer experiences and improve communication and collaboration within the enterprise. The Avaya Experience Platform is an integrated, end-to-end system that enables businesses to deliver personalized, omnichannel interactions across all touchpoints. The platform is particularly well-suited for contact centers, where it closes capability gaps, drives innovation and leverages existing strengths to drive business results.

Avaya's solutions are centered on several key pillars:

• Unified Communications: A powerful, cloud-based phone system and collaboration platform that makes it easy for employees to communicate and work from anywhere, on any device.
• CX Services: A global team of experts who help businesses succeed, from strategy to implementation.
• Ubiquitous Intelligence: Data modeling and backcasting that helps teams make informed decisions and take action to drive value at every level.
• AI Integration: The integration of AI technologies to transform customer experiences, optimize internal processes and improve employee productivity.

Avaya works with a broad range of industries, including healthcare, education and retail. For example, it helped Norwegian Cruise Lines deploy geo-redundant infrastructure in just six weeks to ensure continuous service and centralized configuration changes. Avaya also helped Johns Hopkins Healthcare System deliver personalized service by integrating patient history directly into the contact center.

Avaya's pricing is flexible, with a range of packages to meet different business needs. The Digital, Voice and All-Media packages are designed to meet different needs, and custom solutions can be designed to meet specific business requirements.

Avaya's approach is designed to minimize disruption as new capabilities are added, so businesses can innovate at their own pace. This makes it a good fit for businesses that want to transform their customer and employee experiences without disrupting their existing operations. By harnessing the power of AI and data analytics, Avaya helps businesses drive growth, improve customer satisfaction and increase employee productivity.

Published on July 1, 2024