Avaya Alternatives

If you're looking for an Avaya replacement, Genesys Cloud CX is a powerful AI-infused contact center platform that helps you deliver exceptional customer and employee experiences across all touchpoints. It offers a wide range of tools for omnichannel engagement, contact center operations and end-to-end journey management. With its cloud foundation and AI-driven automation, Genesys Cloud CX improves response rates, first-call resolution and agent productivity, making it a good option for companies that want to expand empathetic and personalized experiences.

Another option is Verint, which specializes in customer experience (CX) automation through AI technology. It offers a modular platform with tools like Da Vinci AI, Engagement Data Hub, Forecasting and Scheduling, Quality and Compliance, Coaching Bots and more. Verint is a good option for contact centers that want to automate interactions while improving CX and cutting costs, with an open architecture that integrates with existing tools.

For a more comprehensive communications platform, RingCentral offers an integrated solution with AI-infused cloud communications. It includes phone, message, video, contact center and virtual event solutions, as well as advanced business SMS, team messaging and integrations with apps like Microsoft Teams. RingCentral's flexible pricing plans accommodate businesses of all sizes, with the goal of improving collaboration and productivity through streamlined communications and better customer interactions.

Last, Vonage offers a cloud-based contact center solution that supports omnichannel customer interactions. Highlights include pre-built CRM integrations, AI-Powered Routing, and tools for real-time KPI visibility and agent performance tracking. Vonage is geared for businesses of all sizes looking to modernize their customer service operations with secure, scalable and reliable solutions.