If you're looking for providers with flexible pricing packages for unified communications and customer experience solutions, there are a few options that stand out. The first is Genesys Cloud CX, an AI-powered contact center platform that includes a broad range of tools for omnichannel engagement, contact center optimization and workforce engagement management. Pricing is customized to suit specific needs, and the company says it can help businesses improve response rates, first-call resolution and agent productivity.
Another strong contender is RingCentral, an all-in-one cloud communications platform that includes phone, message, video and contact center options. RingCentral offers customizable plans, so it can accommodate everything from small startups to large enterprises. Its flexible pricing and deep integration abilities are designed to help improve collaboration and customer interactions.
Vonage is another option. It offers a unified communication platform with flexible pricing plans starting at $19.99 per month per line. Vonage offers voice, messaging, video and data services, as well as contact center options, so it's good for companies of all sizes. Its high uptime reliability and integration with popular CRMs ensures that communication and customer service are always available.
If you want a more customized solution, Nextiva offers a unified business communication platform with pricing that varies depending on business needs. Its plans start at $18.95 per user per month for the Customer Conversation Suite, which means it can be a good option for businesses that want to reach customers through multiple channels. Nextiva's advanced analytics and automation tools help deliver a unified customer experience.