Question: I'm looking for a unified communications platform that integrates voice, video, chat, and contact management for my business.

If you're looking for a unified communications platform that spans voice, video, chat and contact management, RingCentral is a top contender. It's an AI-infused cloud communications platform that spans employee and customer interactions with phone, video, message and contact center tools. RingCentral's features include advanced business SMS, team messaging, AI-first video meetings and cloud faxing, and it's adaptable enough to suit a range of industries, including financial services, healthcare and retail.

Another powerful option is Vonage, a unified communication platform that offers scalable voice, messaging, video and data services. It includes contact center and communication APIs, and integrates with popular CRMs like Salesforce and Zendesk. Vonage features include video conferencing, virtual receptionist, call recording and single sign-on, and it's a good option for companies that want to improve customer satisfaction and simplify communications.

Nextiva is another option, particularly if you want a platform that spans voice, video, chat and social media conversations across the customer journey. It offers AI-powered tools for agent assist, secure payment handling and analytics with customizable reports and real-time dashboards. Nextiva's intelligent routing, journey orchestration and workforce engagement management make it a good option for delivering a unified customer experience across multiple touchpoints.

If video meetings and team collaboration are your top priorities, Zoom is a top pick. It combines video meetings, team chat, phone and webinars to support hybrid work. Zoom's features include instant messaging, file sharing, collaborative work tools and contact center management. Its AI Companion offers AI-generated meeting summaries and workflow automation, and it's a good option for boosting team productivity and customer interactions.