CloudTalk

CloudTalk is a VoIP business calling service geared for customer service and sales teams. It automates processes, giving managers built-in analytics to fine-tune performance and make calls more productive. The service has more than 70 features and integrates with several CRMs and helpdesk tools to gather, centralize and process all the data from calls, so you can personalize the customer experience.

CloudTalk's AI-powered conversation intelligence features include automatic call transcription and summarization, sentiment analysis and smart search. That means teams can get customer information and call history before a call even begins and monitor agent performance with advanced tracking tools. Automation tools can save up to three minutes per call by automating processes, routing calls more intelligently and using smart dialing.

The service scales so you can increase pickup rates by calling at regular rates or for free from local numbers in more than 160 countries, so it's good for global businesses. Built-in CRM integration is available with HubSpot, Salesforce and Pipedrive, so call data is captured in real time and easily available to agents.

CloudTalk's goal is to help businesses make exceptional customer experiences a competitive advantage by giving them the most control over the customer journey. That's through features like ConnectAnywhere, ConnectFaster, ConnectEasily and ConnectSeamlessly to help teams connect quickly and expand their business tool set.

Pricing isn't publicly disclosed, and interested customers are encouraged to schedule a 15-minute chat to discuss their needs and pricing. CloudTalk customers span e-commerce, tech, financial services and healthcare, among other industries, and offer a range of features that can be useful for improving customer interactions and team productivity.

Published on July 1, 2024