CloudTalk Alternatives

If you're looking for a CloudTalk alternative, Genesys Cloud CX is another top option. This AI-infused contact center platform lets companies create great experiences for customers and employees, no matter how they interact. With a broad range of tools, Genesys Cloud CX can orchestrate the entire customer journey, modernize contact centers for the future, and improve response rates and first-call resolution. It's used by more than 8,000 companies in more than 100 countries, so it's a good choice for companies looking to improve customer satisfaction and employee productivity.

Another top choice is Ringostat, an all-in-one business phone and marketing performance platform. Ringostat handles inbound and outbound calls, messaging and call data analytics so businesses can make informed decisions. It offers IVR, call recording, click-to-call integration and integration with various CRM systems like Salesforce and Hubspot. It's geared for sales teams, support teams and call centers, with the goal of making communication easier and more productive.

Five9 is another cloud-based contact center option that uses AI and automation to create better customer experiences. It offers a variety of tools, including blended inbound/outbound management, agent desktop tools, call recording and workflow automation. Five9 integrates with common CRM systems and offers add-ons like AI-powered virtual agents and video interaction abilities. That makes it a good choice for companies of all sizes looking to improve customer satisfaction and lower operational costs.

If you're looking for a conversational AI platform, PolyAI offers sophisticated voice AI to handle complex questions and reduce wait times. It works in multiple languages, can easily integrate with existing technology stacks and offers detailed data and insights into customer conversations. PolyAI is geared for operational excellence and process automation, so it's a good choice for companies looking to improve customer satisfaction and reduce agent churn.