Infinity

Infinity also offers a suite of call analytics tools that can help businesses optimize marketing campaigns, speed up sales and improve customer satisfaction. The software can help businesses make more informed decisions by analyzing the information in customer conversations.

Infinity links the customer journey to the phone call, giving businesses the information they need to maximize their marketing budget spend. The platform's call tracking feature shows which campaigns, channels and keywords are generating the most calls and conversions, so businesses can optimize resource allocation and cut waste.

Among Infinity's features are:

• Call Tracking: Assign specific tracking numbers to marketing campaigns to see how they impact call volume.
• Conversation Analytics: Automatically extract insights from every phone call to optimize marketing, sales and customer satisfaction.
• Smart Match: Attribute call revenue to specific marketing activities so businesses can make data-driven decisions and optimize campaigns.

Infinity is particularly useful for industries like Automotive, Healthcare and Retail, where phone calls are a key touchpoint in the customer journey. The platform integrates with more than 45 leading technology partners to ensure a smooth connection to existing systems.

Infinity pricing is customized to meet the needs of individual businesses, starting at £199. The platform is available worldwide, with trusted local numbers in more than 75 countries.

With Infinity, businesses can:

• Make Smarter Marketing Decisions: Stop throwing money at marketing campaigns and optimize ROI by tracking conversions.
• Accelerate Sales: Personalize conversations with buyers based on their journey and build high-performing sales teams.
• Optimize Contact Centre Operations: Improve first call resolution, reduce average handling time and improve overall customer satisfaction.
• Deliver Better Service: Identify and resolve negative experiences to ensure seamless customer interactions.

Infinity's sophisticated call analytics tools give businesses the insights they need to create targeted marketing campaigns, optimize sales performance and deliver world-class customer service.

Published on June 26, 2024