Infinity

Infinity is a call analytics platform that helps businesses optimize marketing campaigns, accelerate sales, streamline operations and improve the customer experience. By mapping customer journeys to phone calls, Infinity offers businesses the insights they need to make better decisions.

Infinity's suite of features helps you get the most out of your calls:

• Call Tracking: Use dedicated tracking numbers for marketing campaigns to see which marketing activities generate the most calls.
• Conversation Analytics: Automatically gain insights from every phone call to optimize marketing, sales and customer service.
• Smart Match: Connect call revenue to marketing activity to see which calls are most profitable and optimize marketing budgets and campaigns.

Businesses can expect to benefit from:

• Better Marketing Decisions: Optimize marketing spend and maximize campaign ROI.
• Better Sales Performance: Personalize conversations with buyers based on their journey and build a high-performing sales team.
• Better Contact Center Operations: See what drives call volume, improve first-call resolution and lower average handling time.

Infinity also helps businesses deliver better service by tracking customer interactions and pinpointing areas for improvement. The platform also helps with compliance by automatically flagging potential issues in conversations.

Pricing is customized to meet the needs of individual businesses, with options for small, medium and enterprise-scale operations. Integration with more than 45 leading technology providers ensures a smooth connection to existing systems.

Infinity is for businesses looking to better understand their customer interactions and optimize their marketing, sales and customer service. With call analytics, businesses can make data-driven decisions and improve overall performance.

Published on June 29, 2024