Question: Can you recommend a VoIP service that integrates with my CRM and provides advanced analytics for customer service teams?

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CloudTalk

If you're looking for a more powerful VoIP service that integrates with your CRM and offers more advanced analytics for customer service reps, CloudTalk is worth a look. It supports more than 70 features to automate workflows and improve call center productivity, and it can integrate with CRMs like HubSpot, Salesforce and Pipedrive. The service also offers built-in analytics, automatic call transcripts, sentiment analysis and smart search.

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Vonage

Another strong contender is Vonage Contact Center, a cloud-based service that helps you deliver better customer experiences through omnichannel support for voice, digital channels and video. It comes with pre-built CRM integration, real-time KPI visibility and a range of analytics tools. The service is designed to be highly scalable and reliable, so it should work for small or large businesses.

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Nextiva

Nextiva is also a strong contender, a unified communication platform that spans voice, video, chat, social media and email conversations. It offers powerful analytics and customizable reports, real-time dashboards and AI-powered routing. With tight integration with popular CRM tools, Nextiva offers high customization and sophisticated automation to ensure a unified customer experience across multiple touchpoints.

Additional AI Projects

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Vonage

Unify global communications channels, improve customer satisfaction, and enable conversational commerce across multiple touchpoints with AI-powered tools and omnichannel engagement.

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Wildix

AI-powered communication tools provide real-time assistance, summaries, and insights, enhancing training, customer interactions, and sales performance.

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Five9

Improves customer experience in real-time with AI-powered automation, managing interactions across multiple channels and providing personalized service.

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Kustomer

Unifies customer data across touchpoints, automates routine tasks, and anticipates customer needs with AI-driven insights to deliver personalized support.

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Ringostat

Manage inbound and outbound calls, track data, and make data-driven decisions with an all-in-one business phone and marketing performance platform.

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Zendesk

Unifies customer interactions across channels, leveraging AI to deliver personalized experiences, faster issue resolution, and improved team productivity.

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Intercom

Automate up to 50% of support volume with AI-powered tools, and supercharge your inbox with instant help and accurate answers for 24/7 customer support.

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tryvium

AI-powered routing engine analyzes user requests and routes them based on priority, intent, language, and sentiment to deliver exceptional customer service.

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Voximplant

Add voice, video, messaging, and natural language processing capabilities to applications with a scalable, serverless CPaaS platform and AI integrations.

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Zoom Virtual Agent

Resolves customer problems quickly and accurately, using machine learning and natural language processing to provide personalized answers and reduce support team workload.

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iovox

Tracks phone calls, SMS, email, and chat to fine-tune lead generation and conversion, with AI-powered speech analytics and call recording for quality monitoring.

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Infinity

Maps customer journeys to phone calls, providing insights to optimize marketing campaigns, accelerate sales, and improve customer experience.

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Verint

Modular, future-proof platform integrates multiple AI models to enhance customer engagement and business results, with flexible architecture for seamless integration.

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PolyAI

Resolves over 50% of customer calls with a conversational voice AI, delivering consistent brand experiences and improving customer satisfaction.

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SugarCRM

Gain customer and business insights with data-driven predictions, and leverage AI-powered features to flag high-priority prospects and lead scoring.

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SnapCall

Empower customer support teams with asynchronous issue resolution, real-time engagement, and scheduled calls, leveraging AI-driven analysis and summarization for faster resolution.

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Voiceflow

Build, launch, and scale custom AI chat and voice agents with flexible tools and integrations, empowering teams to create tailored experiences for specific use cases.

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Gong

Unlock accurate forecasting, AI-powered sales engagement, and actionable customer insights from a single platform, empowering teams to drive revenue growth.

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Spoke

Automatically extract and summarize key data from meetings, and sync with CRM systems to drive team performance and workflow insights.

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VOC AI

Automate over 50% of customer questions with accurate answers, and gain deep insights into customer sentiment to drive business improvement.

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Vee24

Unifies online and offline interactions with omnichannel video chat, cobrowsing, and chatbots, providing personalized customer experiences and driving conversions.