iovox

iovox provides sophisticated call tracking and analytics tools that help businesses better understand their marketing efforts and improve customer satisfaction. The service tracks phone calls, SMS, email and chat so businesses can fine-tune their lead generation and conversion processes.

iovox's tools are geared for companies of all sizes, from startups to multinationals. The service is available globally, with support for multiple languages and country codes. iovox also offers integration options through a web portal or API so customers can integrate the technology with their own systems.

Some of iovox's features include:

• Dedicated and Dynamic Numbers: Assign specific phone numbers to different marketing campaigns so you can track where leads come from.
• WebCallBack: Let people visiting your website request callbacks from sales teams.
• WebConnect: Let people visiting your website initiate a call to your sales team.
• Speech Analytics: Use artificial intelligence technology to monitor what people say in business calls, so you can monitor quality and spot trends.
• Call Recording and Transcription: Record calls and transcribe them so you can search and reference them.
• Call Rules and Tagging: Monitor and categorize calls with custom rules and tags.
• SMS Tracking and Conversion: Send text messages to customers and convert text messages into phone calls.
• Spam Blocking: Block unwanted calls to your business.
• CRM Integration: Synchronize iovox call data with your CRM.
• White Label Options: Customize solutions to increase revenue and improve customer retention.

iovox pricing is tiered into two levels:

• Professional: $500 per month, with basic features and limited support.
• Enterprise: $2,000 per month, with premium features, high-volume support and other services.

Customers using iovox include Honda, Ouest-France, Habitissimo, Welink and Pizza Express. They've reported improvements in lead generation, conversion rates and customer satisfaction.

By using iovox call tracking and analytics, businesses can better understand how customers interact with them, optimize their marketing and improve the customer experience.

Published on June 27, 2024