Question: I need a tool that can record and transcribe business calls, and also provide speech analytics to improve customer service.

Fireflies is an automated meeting transcription and analysis system that works with videoconferencing tools like Zoom, Google Meet, Microsoft Teams and Webex. It transcribes voice conversations automatically, offers AI-based search, and has collaboration tools and automated workflows. Fireflies is good for teams in many industries, and has flexible pricing that includes a free tier, so you should be able to find something that works for you.

Another good option is Avoma, an AI Meeting Assistant that helps automate meetings. It offers automated recording and transcription, AI-generated notes, conversation intelligence and scorecards. Avoma integrates with other tools like CRM and calendar apps, so it's a good option for maximizing meetings and improving collaboration.

MeetGeek offers AI-powered meeting assistance with automated recording and transcription in more than 30 languages. It offers meeting insights, action items and a searchable archive of notes. MeetGeek integrates with Google Calendar and Microsoft Outlook, and offers end-to-end encryption and regular penetration tests to protect data. It's designed to help teams in many roles work more efficiently.

Last, Otter is a meeting assistant that transcribes meetings in real-time, records audio, takes notes on slides and generates summaries. It works with Zoom, Google Meet and Microsoft Teams videoconferencing apps and offers tools for action item management and collaboration. Otter has flexible pricing options, including a free tier, and is a relatively easy tool to use for teams that want to improve meeting efficiency.