Question: I'm looking for a calling solution that automates processes and provides AI-powered conversation intelligence features, such as call transcription and sentiment analysis.

If you're looking for a calling solution that automates processes and offers AI-powered conversation intelligence features like call transcription and sentiment analysis, CloudTalk is a top contender. It has more than 70 features to automate workflows, optimize performance and increase call productivity. CloudTalk includes built-in analytics, automatic call transcripts and summaries, sentiment analysis, and integration with CRMs like HubSpot, Salesforce and Pipedrive.

Another top contender is Talkdesk, a cloud-based contact center platform that uses AI to offer a better customer experience while reducing costs. It includes AI-powered tools to automate post-call work, increase self-service rates and offer actionable insights. Talkdesk can be integrated with tools like Salesforce and Microsoft Teams, and offers several editions to accommodate different business needs.

If you're looking for a full suite of AI-powered tools, check out Genesys Cloud CX. The platform helps businesses deliver a great customer experience across many touchpoints, with abilities like omnichannel engagement, contact center optimization and workforce engagement management. Genesys Cloud CX is a leader according to Gartner, IDC and Forrester, and more than 8,000 businesses use it to deliver empathetic and personalized experiences at scale.