Question: Can you recommend a cloud-based solution that offers a contact center with AI-powered insights and custom integrations?

If you're looking for a cloud-based contact center with AI-powered insights and custom integrations, Genesys Cloud CX is a top pick. This platform is geared to help you deliver great customer and employee experiences across many touchpoints. It includes omnichannel engagement, contact center and end-to-end journey capabilities, all backed by AI and automation to boost response rates and agent productivity.

Another top pick is Five9, a cloud-based contact center solution that uses real-time AI and automation to improve customer experiences. It handles a wide variety of customer interactions across multiple channels and integrates with popular CRM systems like Salesforce, ServiceNow and Microsoft. Additional features include AI-powered virtual agents and social media engagement tools.

If you want a more integrated solution, RingCentral offers an AI-powered cloud communications platform that combines phone, message, video and contact center services. RingCX is designed for omnichannel contact center needs, and RingCentral integrates with other business apps like Microsoft Teams. RingCentral's AI assistant offers live call notes and insights, making it a good option for customer service and team productivity.

Last but not least, Talkdesk is another top pick with AI-powered tools to automate post-call work and improve customer service efficiency. It integrates with tools like Salesforce, Microsoft Teams and Zoom, and offers features like digital engagement, automated notifications and quality management. Talkdesk is designed to automate mundane tasks and offer actionable insights so businesses can deliver world-class customer service across many channels.