UJET Alternatives

If you're looking for a UJET alternative, Genesys Cloud CX is a good choice. The AI-powered contact center platform offers omnichannel engagement, contact center optimization and end-to-end journey management, so it's well-suited for delivering a great customer experience across multiple interactions. It also offers workforce engagement management and an open CX platform with cloud architecture that can help businesses boost response rates and first-call resolution.

Another option is Verint. Verint's customer experience automation platform uses AI to improve customer engagement and business outcomes. It's got a flexible and modular design with tools like Da Vinci AI, an Engagement Data Hub, Forecasting and Scheduling, and Quality and Compliance. That makes it a good fit for contact centers that want to automate and improve customer experience while cutting costs.

If you're interested in AI insights, Cresta has a generative AI platform that can optimize your contact center by analyzing conversations and surfacing insights. It includes conversation intelligence, agent assist, virtual agent and no-code command center abilities, so businesses can boost response times, conversion rates and customer satisfaction.

Last, Engageware is an AI-powered customer engagement platform that can deliver a great customer experience in a variety of industries. It automates customer service, boosts employee productivity and handles a lot of routine inquiries through a virtual assistant. Engageware is a good choice for businesses that want to boost efficiency and customer satisfaction.