Question: Is there a customer service platform that offers a customizable knowledge base and allows customers to find answers on their own?

Document360 is an AI-powered knowledge base tool that lets you create, manage and share knowledge bases for customers and teams. It offers features like a customizable knowledge base site, an embeddable widget and automated generation of API documentation. Document360 is designed to help you scale customer service without increasing support costs, streamline documentation processes and improve productivity and customer satisfaction.

Another good option is Help.center, an AI-powered customer support knowledge base solution. It offers an AI knowledge base, an AI chatbot, a shared inbox and multilingual support. It's particularly good for companies with a lot of repetitive questions, letting support teams concentrate on more complex issues. The company offers a free plan and a business plan starting at $19 per seat per month.

If you want to concentrate on interactive guides and AI-generated answers, Stonly offers an adaptive knowledge base platform with a contextual support widget and integrations with tools like Zendesk and Salesforce. Stonly is designed to speed up customer service response and improve self-service adoption, with options for small businesses and enterprises.