Small Business Service

Small Business Service is designed to help small businesses provide fast, personalized customer support by connecting with customers and delivering support. The service gives customers the ability to help themselves through a branded Help Center with easily accessible knowledge articles. Artificial intelligence capabilities provide real-time answers, personalize content and integrate chatbots for fast issue resolution.

The service solutions are designed to help small businesses scale customer support with smarter service, whether in-office or in the field. Key features include:

• Self-Service: Publish knowledge articles and give customers access to key information.
• Artificial Intelligence: Provide real-time answers, personalize content and integrate chatbots to quickly resolve common FAQs.
• Chatbots: Quickly resolve issues with intelligent chatbots that automate routine requests.
• Intelligent Workflows: Route cases to the right agent with actionable insights and AI-driven recommendations.
• Automation: Give teams access to critical data, even if it's in other systems.
• Single View of the Customer: Give a chronological history of every customer interaction across all channels.
• Scheduling and Dispatching: Minimize operating costs by optimizing resource allocation for field operations.
• Mobile Worker Excellence: Give front-line workers the right data and tools to increase productivity.
• Real-Time Assistance: Resolve issues in the field with live video, augmented reality and interactive guidance.

Small Business Service pricing is as follows:

• Starter: $25 per user per month (annual billing), including email marketing and analytics, out-of-the-box sales processes and customer service.
• Service Professional: $80 per user per month (annual billing), including case swarming, computer telephony integration and omni-channel case routing.
• Service Enterprise: $165 per user per month (annual billing), including AI for customer service, self-service help centers and workflow automation.
• Service Unlimited: $330 per user per month (annual billing), including 24/7 support, AI-powered chatbots and chat functionality.

Pricing is annual billing, and detailed pricing information is available through a sales representative. Small Business Service is designed to improve customer satisfaction and loyalty by providing fast and personalized support, making it a great option for small businesses looking to improve their customer service.

Published on June 26, 2024