Question: Is there a service that offers a single view of customer interactions across all channels and provides real-time assistance for field operations?

One of the top options is Genesys Cloud CX, an AI-powered contact center platform designed to orchestrate customer journeys across multiple touchpoints. It includes features like omnichannel engagement, contact center optimization, and an open CX platform with cloud architecture. With AI and automation, Genesys helps businesses deliver efficient support, improving response rates and agent productivity.

Another excellent choice is Kustomer, an all-in-one CRM platform that provides a single customer view, AI-powered automations, and omnichannel messaging. It offers proactive support, business process automation, and advanced reporting and analytics, making it suitable for businesses of all sizes looking to enhance customer service and reduce operational costs.

For a unified, omnichannel customer service solution, consider Dixa. This platform allows agents to handle interactions across native voice, email, social media, messaging, and chatbots from a single interface. Dixa includes smart tools and automations, such as AI-powered conversations and dynamic knowledge, to improve customer service and agent productivity.