Question: Can you recommend a customer service platform that provides AI-powered chatbots and self-service options for small businesses?

For a customer service platform that includes AI-powered chatbots and self-service options geared for small businesses, Small Business Service is a great option. It includes a branded Help Center, real-time AI-powered answers, and chatbot integration for rapid issue resolution. It also includes self-service, intelligent workflows, automation, and real-time help, all designed to drive customer satisfaction and loyalty.

Another top pick is Helpshift, which combines self-service, conversational support and ticketing for a unified customer experience. Helpshift offers a range of AI-powered tools, including AI-powered article recommendations, Guided Service and Automation, to empower customers to help themselves. Its analytics and reporting tools offer insights to optimize support.

If you're looking for a more advanced CRM system with AI-powered chatbots, Kustomer is also worth a look. It offers omnichannel messaging, a single customer view, and AI-powered automations that can dramatically reduce support volume and accelerate response times. Its integrations with more than 60 apps and flexible pricing means it's good for businesses of all sizes looking to improve customer service.

Last, Ada is an AI-powered customer service automation platform that replaces traditional scripted chatbots. With features like voice and email automation, multilingual support and automated resolution measurement, Ada helps businesses dramatically reduce operational costs and improve customer satisfaction.