Question: I'm looking for a solution that helps small businesses scale their customer support with automation and intelligent workflows.

If you're looking for a way to help small businesses grow their customer support with automation and intelligent workflows, Small Business Service is a good choice. The platform includes a branded Help Center with AI-powered real-time answers, content personalization and integration with chatbots for rapid issue resolution. It also includes intelligent workflows, automation and a single customer view that can lead to higher customer satisfaction and loyalty.

Another powerful option is Ada, an AI-powered customer service automation tool that replaces traditional chatbots. Ada can automatically resolve more than 70% of customer inquiries and integrates with existing knowledge bases and data from other business systems. It supports multiple languages and offers automated resolution measurement, AI coaching and channel expansion to multiple touchpoints, making it a good option for improving customer satisfaction and lowering operational costs.

If you want to use generative AI for automation, Ultimate could be a good choice. The platform automates more than 60% of support requests and includes features like UltimateGPT for answering FAQs, a no-code interface for custom dialogues and an Analytics Suite to optimize conversation performance. It integrates with any CRM and is designed to improve customer satisfaction, agent productivity and operational efficiency.

Last, Forethought offers a variety of AI-powered tools to automate mundane tasks, improve resolution rates and lower support costs. Its tools include Solve for simple questions, Triage for assessing intent, Assist for AI-generated ticket summaries and Discover for optimizing workflows. Forethought integrates with popular helpdesks and is particularly useful for e-commerce and SaaS businesses.