Small Business Service Alternatives

If you're looking for a replacement for Small Business Service, Kustomer is a good choice. It's an all-in-one CRM platform with omnichannel messaging, AI-powered automations and a unified customer profile. Kustomer can increase agent productivity and customer satisfaction while reducing operational costs, with a starting price of $89 per month per user on its Enterprise plan.

Another good option is Helpshift, which offers self-service, conversational support and ticketing for a more advanced customer experience. Helpshift includes AI tools like Self-Help AI, Language AI and Generative AI Answers, as well as AI Chatbots and real-time analytics dashboards. Pricing is based on the number of issues, with a Starter plan starting at $150 per month.

Intercom is also a good option, particularly if you want an AI-first approach to customer support. Intercom offers an AI-powered inbox, AI Copilot, tickets, phone support and a built-in help center. With three pricing tiers starting at $39/month, Intercom is good for small, medium and enterprise businesses.

If you're looking for a platform that uses conversational AI, Auralis offers 24/7 support and support in multiple languages. It integrates with existing help desk software and can handle up to 70% of customer requests on its own, making it a good option for companies looking to scale their customer support operations while improving customer satisfaction.