Question: Can you recommend a help desk software that uses AI to automate customer support and reduce the workload of human agents?

If you're in the market for an AI-powered help desk software to automate customer support and free up human agents' time, BoldDesk is worth a look. It offers an end-to-end ticketing system, a knowledge base, task management and a powerful AI copilot that uses generative AI to assist agents. The software can resolve up to 70% of customer issues on the first contact, and it offers grammar checks, translation and summarization of previous conversations. It supports multilingual help desks and offers a 15-day free trial.

Another top pick is Zendesk, which uses AI to personalize interactions across multiple touchpoints. Its AI Agents amplify human agents' abilities to handle customer requests, and AI-powered Workforce Management optimizes team performance. Zendesk also offers AI-based Quality Assurance to assess and improve interaction quality. It's good for companies of all sizes and has an average return on investment of 286% over three years.

Forethought is another AI-powered platform designed to automate routine tasks and improve resolution rates. It offers tools like Solve for automated responses, Triage for routing tickets, Assist for AI-generated summaries and suggestions, and Discover for analyzing unstructured data to optimize workflows. Forethought integrates with popular helpdesks like Zendesk and Salesforce, making it a good choice for e-commerce, SaaS and FinTech companies.

For companies looking to move beyond traditional scripted chatbots and into AI-powered customer service, Ada is a good option. The platform integrates with existing knowledge bases and data from other business systems to offer personalized, accurate and safe interactions. It offers voice and email automation, multilingual support, automated resolution measurement and AI coaching. It spans multiple channels and has delivered results for e-commerce, fintech and SaaS companies.