Question: Is there a simple help desk solution that can be used within our existing chat platforms to manage requests and responses?

If you're looking for a lightweight help desk that plugs into your existing chat apps, you might want to check out Halp. Halp integrates with Slack and Microsoft Teams to capture, prioritize and route requests, and also offers features like automated responses with Jira Service Management's AI-powered virtual agent. It's a lightweight option that's included with every Jira Service Management plan, so it's good for teams that need a basic help desk in their chat apps.

Another option is Kayako, which offers multilingual, multichannel customer service through live chat, email, Facebook and Twitter. Kayako uses AI to handle up to 80% of customer inquiries, so human agents can focus on more complex issues. It offers a shared inbox, customizable views, conversation assignment and a fully customizable knowledge base, so it's good for centralizing customer support across multiple channels.

If you want to deflect a lot of support requests, My AskAI integrates with live chat providers like Intercom, Zendesk and HubSpot. It can handle up to 75% of support requests with automated AI answers and handoffs to human agents. My AskAI supports multiple languages and multiple channels, and is designed to lower support costs while maintaining high customer satisfaction.

You might also like ClearFeed, especially if you're already using Slack. ClearFeed offers a helpdesk interface in Slack with triage channels, SLA tracking, automated workflows and GPT-generated answers. It integrates with popular tools like Zendesk, Jira, Salesforce and Intercom, and offers tiered pricing plans for different needs.