Richpanel

Richpanel is a customer service platform for ecommerce brands that uses AI and human help to speed up response times and handle customer service requests across multiple communication channels. Its goal is to provide a consistent experience for customers and support agents, with tools to handle email, chat and social media in one place.

Richpanel has a number of features to help you provide good customer support:

• AI-Generated Replies: Human-sounding, personalized responses created by AI instead of canned macros.
• AI Automation: Handles routine work so agents can focus on more complex issues.
• Reliable Answers: AI draws on previous reliable conversations, not hallucinations or wrong answers.
• Multi-Channel Management: Handles email, chat and social media in one app.
• Customer Portal: Customers can check orders and get answers to common questions, reducing the number of support requests.
• AI-Powered Automation: Increases team capacity, writes human-sounding responses and automates tasks.
• Integrations: Pulls data from popular ecommerce apps into the inbox, and updates other tools automatically.

Richpanel has several pricing tiers:

• Free: $0 per month, up to 50 orders per month.
• Starter: $42 per month (annual billing), up to 500 orders per month.
• Pro: $500 per month (annual billing), up to 10,000 orders per month.
• Pro Max: $1,200 per month (annual billing), up to 20,000 orders per month.
• Enterprise: Custom pricing for high-volume order support.

Customer reviews praise Richpanel for improving the efficiency of customer support:

• "Richpanel has been a game-changer for our customer service team. It has made ticket handling faster and more efficient."
• "Not only is Richpanel a breath of fresh air, the support is absolutely incredible! The Shopify integration is second to none, and the self-service is already handling more than half of all the customer support."
• "Richpanel is a great app for customer management. We use it intensively and whenever there was an issue, it was solved very quickly by the fantastic team."

Richpanel tries to make it easy to set up and integrate its service, with tools to migrate data from other help desks and onboarding guides to get you started quickly.

Published on June 26, 2024