If you're looking for a Richpanel alternative, Ultimate is another good option. It uses generative AI to automate more than 60% of support requests across multiple digital channels, boosting customer satisfaction, efficiency and agent productivity. The platform offers features like UltimateGPT for answering FAQ-style questions, Dialogue Builder for custom dialogues, and a full Analytics Suite to measure conversation performance. Ultimate also integrates with any CRM and supports multiple languages, so it's a powerful option for automating mundane tasks and growing support operations.
Another good alternative is Ada, which specializes in AI-powered customer service automation. Ada replaces traditional scripted chatbots and automatically handles more than 70% of customer service requests. Features include voice and email automation, support for multiple languages, automated resolution measurement and AI coaching. Ada integrates with existing knowledge bases and data from key business systems to provide personalized responses and ensure relevant, accurate interactions. That flexibility and scalability makes Ada a good fit for e-commerce, fintech, SaaS and other industries.
If you're looking for an all-in-one customer service platform, check out Yellow.ai. Yellow.ai is an enterprise-ready suite of tools that uses the latest automation and AI technology to improve customer service. The platform uses a multi-LLM architecture for high-volume conversations, natural conversation style and advanced analytics. It also offers enterprise-level security and flexible pricing, making it a good option for companies looking to reduce operational costs and improve customer satisfaction.
Last, Auralis is another good alternative for automating customer support tasks. Auralis handles up to 70% of customer requests instantly and consistently, offers 24/7 support and integrates with existing help desk software. The platform supports more than 100 languages and offers a dashboard for insights and a co-pilot tool for support agents. With its multilingual support and CRM integration, Auralis is a good option for companies of all sizes looking to scale their customer support operations.