Question: Is there a customer support platform that offers AI-powered automation, reliable answers, and multi-channel management, and also has a free or affordable pricing tier for small businesses?

If you're looking for a customer support platform that uses AI to automate support, provide accurate answers and span multiple communication channels, and do so at a reasonable price, My AskAI could be a good option. It can be integrated with existing live chat tools like Intercom, Zendesk or HubSpot to deflect up to 75% of support requests. Its features include a seamless handoff to human support agents, automated content integration, verified AI answers 24/7 and support for multiple channels like email, live chat, Slack and Microsoft Teams. It also offers a free pricing tier, so it can be used by small businesses.

Another option is Ada, an AI-powered customer service automation platform that replaces traditional scripted chatbots. Ada can onboard, measure, and coach AI agents to automatically resolve more than 70% of customer service requests. It integrates with existing knowledge bases and data from other business systems, and it can provide personalized answers in multiple languages and across multiple channels, including voice, email, web, mobile, social, SMS and phone. Ada is flexible and scalable, and businesses have seen a 2x increase in automated resolution rate and a reduction in costs.

For a more comprehensive solution, you might want to look at Helpshift. The platform combines self-service, conversational support and ticketing to provide a unified customer experience. It includes AI-powered tools like Self-Help AI, Language AI and Managed AI Workflows to ensure customers can quickly find answers. Helpshift also includes a suite of analytics and reporting tools to optimize support operations. It's priced by the number of issues, with a Starter plan at $150 per month, so it's good for small to large businesses.

Last but not least, Intercom is an AI-first customer service platform with a wide range of tools to help you deliver great customer service. It includes an AI-powered inbox, AI copilot, tickets, phone support, help center and omnichannel support. Intercom's AI Agent, AI Copilot and AI Analyst (arriving in 2024) work together to improve support operations. With a 14-day free trial and pricing starting at $39 per month, Intercom is good for businesses of all sizes, from small to enterprise.