Question: I need a way to automate routine customer support tasks, do you know of any AI-powered tools that can help?

One of the top options is Forethought. It automates tasks, improves resolution rates and lowers support costs. It's got a range of features, including Solve for basic questions, Triage for determining intent, Assist for agent productivity and Discover for workflow optimization. Forethought can link to helpdesks like Zendesk, Salesforce and ServiceNow, and it's geared for e-commerce, SaaS and FinTech companies, with a promise of high return on investment and high productivity.

Another top option is Ada. Ada replaces traditional chatbots with AI-powered customer service that can handle more than 70% of customer inquiries on its own. It can tap into your existing knowledge bases and business systems for personalized answers. It's got features like voice and email automation, multilingual support and AI coaching. Ada customers have reported a 2x increase in automated resolution rate and a 5x return on investment in 12 months, so it's a good option for many industries.

If you want generative AI abilities, Ultimate is a good option. It automates more than 60% of support requests across multiple channels, boosting customer satisfaction and agent productivity. UltimateGPT handles FAQs, Dialogue Builder lets you create your own dialogues, and Analytics Suite optimizes conversation performance. It can link to any CRM with one-click connections, which makes it easy to automate complex use cases and scale support operations.

Last, Help Scout offers an AI-powered customer support system that automates some of the more mundane parts of the job and helps you communicate better. Features include AI Drafts for on-brand responses, AI Answers for self-service, AI Summarize for long email threads and AI Assist for completing your response. Help Scout is easy to set up, no coding required, and it can cut resolution time and improve overall support efficiency.