Text

Text is a technology that uses AI to improve customer service by processing, enriching and automating text-based communications. The service lets companies scale their customer service operations more effectively, with better results.

Text has a range of tools and features to address various customer service needs:

• Chat: Handle live chat conversations.
• Automate: Automate routine tasks and let people handle customer service more efficiently.
• Solve: Help customers get answers to their questions with AI-powered solutions.
• Educate: Offer customers in-depth support and resources.
• Engage: Build relationships with customers through personalized interactions.

Among other features:

• ChatBot 2.0: A data-driven, AI-powered chatbot with more advanced abilities.
• Chat Analyst: Show the most frequently asked questions in chats.
• Chat Summary: Condense conversations into bullet-point summaries.
• AI HelpDesk: Extract key information from tickets.

Text also offers the Universe platform, which includes:

• Messaging API: Send event-based messages for synchronous and asynchronous communication.
• Text Clustering: Group documents and text snippets by similarity.
• Sentiment Analysis: Analyze text for emotional and sentiment data.
• Text Analytics: Analyze text for relationships and patterns.
• Omnichannel APIs: Connect multiple channels into a single messaging experience.
• Text Classification: Categorize messages into predefined categories.
• Text Mining: Mine customer behavior from messages and chats.
• Website Widget: Monitor and interact with website visitors.
• Text Generation: Generate text and documents based on prompts.
• Summarization: Summarize messages, documents or entire chats and tickets.
• Auto Description: Generate product descriptions.
• Language Detection: Identify languages used in messages or documents.

The Text Marketplace offers a range of integrations and apps, including WhatsApp Business, Google Business Messages, Slack and others, to extend customer service abilities. These integrations can be used for customer engagement, sales automation and language translation.

Text Marketplace integration prices vary, with the cheapest option costing $5 per month for Slack integration and $10 per month for Instagram for Business integration. Other integrations, like SnapCall, cost $40 per month.

By using Text, businesses can modernize their customer service operations, automate manual work and offer a more personalized experience to their customers.

Published on June 26, 2024