Question: Is there a customer service platform that offers AI-powered automation and sentiment analysis to improve efficiency and customer satisfaction?

Ada is an all-purpose AI-powered customer service automation platform that replaces traditional scripted chatbots. It lets companies onboard, assess and coach AI agents so they can handle customer issues on their own automatically more than 70% of the time. Features include voice and email automation, support for multiple languages, automated resolution measurement, AI coaching and integration with existing knowledge bases and business systems. The company says it's produced impressive results, including a 2x increase in automated resolution rate and $2.7 million in annual cost savings.

VOC AI offers a unified customer experience management platform that uses AI to offer customers a deeper understanding of themselves and to offer service through chatbots and sentiment analysis. It automates more than 50% of customer questions, offers customizable AI chatbots and includes advanced sentiment analysis features. Voc AI also offers a dashboard to convert customer feedback into actionable insights, making it a good option for e-commerce companies and agencies looking to streamline their customer feedback process.

Forethought is another AI-powered customer support platform that automates mundane work, boosts resolution rates and lowers support costs. It includes tools like Solve for simple questions, Triage for routing tickets, Assist for generating AI-created ticket summaries and Discover for optimizing workflows. Forethought integrates with popular helpdesks like Zendesk and Salesforce and is used by e-commerce, SaaS and FinTech companies.

Intercom is an AI-first customer service platform that offers a variety of tools including an AI-powered inbox, AI copilot and agent assistance. It offers immediate customer support with AI Agent, agent support with AI Copilot and future support leader insights with AI Analyst. Intercom's AI-first approach learns from every customer conversation to get better over time, and it's good for companies of all sizes and in many industries.