Question: Can you recommend a platform that integrates with live chat apps and chatbots to automate customer communication?

If you want a more powerful foundation that can dovetail with live chat apps and chatbots to automate customer interactions, Comm100 is a good option. It offers unified customer engagement across multiple channels, including live chat, bots, automation, email and more. With features like enterprise-class live chat, automation of more than 80% of queries with custom and generative answers chatbots, and a strong security and compliance focus, Comm100 is a good fit for higher education, banking, healthcare, insurance and government.

Another contender is Verloop.io, a conversational AI platform for automating customer support. It offers automated chat and voice interactions, agent empowerment tools and a bot builder to personalize and contextualize customer interactions. With the power of Generative AI, Verloop.io enables businesses to deflect a large percentage of support requests, resulting in faster response times and higher customer satisfaction. It's geared for e-commerce, banking and travel companies.

For a more personalized approach, Kommunicate is a flexible and scalable chatbot platform powered by generative AI. It automates and optimizes customer queries, providing instant and accurate answers, personalized experiences and omnichannel integrations. Kommunicate supports more than 100 languages and integrates with CRM and ticketing systems, making it suitable for businesses of all sizes looking to improve their customer service operations.

Last, Haptik offers a full Conversational CRM that uses Generative AI to manage customer lifecycles across many industries. It includes tools like Gen AI Web Q&A for quick support, Gen AI Sales Assistant for personalized buying guidance, and Multi-Channel Support for customer interactions on multiple platforms. Haptik helps businesses generate leads, improve customer satisfaction and increase operational efficiency, with strong security options to protect sensitive data.