Text Alternatives

If you're looking for a Text alternative, Kustomer is another option worth considering. It's a unified CRM platform that includes omnichannel messaging, a unified customer profile and AI-driven automations. It also includes proactive support, business process automation and advanced reporting and analytics, so it's a good choice for maximizing agent productivity and customer satisfaction.

Another good option is boost.ai, an enterprise-grade conversational AI platform for automating customer service. It uses AI chat and voice bots for personalized interactions, can handle 24/7 operations and fits into existing operations. Its scalability and security features, along with its focus on return on investment, make it a good choice for companies that want to increase self-service rates and maintain high-quality interactions.

If you want a platform with strong generative AI abilities, MetaDialog offers a customer support automation option. It's got features like a Retriever model for fast information retrieval and customizable flows, so it's good for companies that want to improve the accuracy and compliance of their customer support operations. MetaDialog has flexible pricing and integration options with tools like Zendesk and Zapier, so it's good for companies of all sizes.

Last, Ada is a powerful AI-powered customer service automation platform that can replace traditional chatbots. It integrates with your existing knowledge bases and data to deliver personalized responses, supports more than 50 languages, and offers automated resolution measurement and AI coaching. Ada is flexible and scalable, so it's good for many industries, and it can help companies improve customer satisfaction and lower operational costs.