Groove

Groove is a lightweight but powerful alternative to traditional help desk software that's designed to let businesses manage their customer support requests. With a shared inbox, team collaboration and automated workflows, Groove helps you get customer support done without the stress and inefficiencies of more traditional help desk software.

Groove is packed with features to help you deliver top-notch customer service:

• Shared Inbox: All customer support requests in one place.
• Team Collaboration: Assign messages, add private notes and track who's responsible.
• Knowledge Base: Store and share information to help your team help customers.
• Reports & Analytics: See how you're doing and where you can improve.
• Automated Workflows: Use rules and custom templates to automate tasks.
• Live Chat Widget: Respond to customers directly on your website.
• AI-Powered: Use AI summarization, sentiment analysis and tagging to help with support.

Groove's pricing is tiered across three plans:

• Standard: $16 per user per month. Includes 2 shared inboxes, 1 knowledge base site and standard reporting.
• Plus: $36 per user per month. Adds 5 shared inboxes, 2 knowledge base sites and advanced reporting.
• Pro: $56 per user per month. Includes 25 shared inboxes, 5 knowledge base sites and more advanced features.

Groove is geared for small and medium-size businesses that want a simple, affordable help desk. Its interface is easy to use, and its features are powerful enough to let teams provide world-class customer service without the overhead of bigger help desk software. With a strong customer satisfaction focus and a commitment to improvement, Groove has a good reputation as a tool that's reliable and efficient for support.

Published on July 11, 2024